FAQ

Quick answers to our most frequently received questions. Still at a dead end? Then drop us a line via our contact form.


STORE FAQ

  • Ordering
  • Delivery (In SG)
  • Payment

Do I need to register and set up an account to place an order?


No, you don’t need to. You can still purchase our products without setting up an account. However, we encourage you to do, so you can be updated on the latest news and promotions.

How do I check international shipping fees?


Select the product you wish to purchase and proceed to the checkout. On the checkout page, the shipping fee will be shown after you have entered the shipping address.

How do I know that my order has been placed successfully?


After placing your order, you will receive a confirmation e-mail. Please note that this does not mean that the order has been accepted. Your order constitutes an offer to Coast Cycles to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a separate e-mail. The contract between you and Coast Cycles will be in effect only when we send you the dispatch confirmation.

How do I track my order?


An e-mail will be sent to you with a tracking number. This will be done once your order has been dispatched.

How do I know if a product is in stock?


Products that are not in stock will be listed as “out of stock”.

Can I come to the shop to collect my order?


Yes, you can. Collection times are: Mondays to Fridays, between 9.00am and 6.00pm.
The address is: 54 Siglap Drive, Singapore 456176.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

Can I return my purchase?


You are not to send your goods back to us unless you have received written instructions from us to do so. Coast Cycles shall not be liable for any costs incurred if you do not adhere to the aforementioned.

Can I cancel my order?


You may cancel your order for any or all goods at any time within twenty-four (24) hours from the time that you have placed your order (regardless of whether you have received a dispatch confirmation). You do not need to give us any reason for a cancellation but there will be a 5% admin charge for all successfully placed orders.

To cancel your order, you must notify us in writing by e-mail to enquiries@coastcycles.com with the following details of your order: Name, Address, Order number and Date of order. Once we have sent you a cancellation confirmation via e-mail, the amount debited to Coast Cycles will be re-credited via your original method of payment, within thirty (30) days of the cancellation confirmation.

How can I request for a refund after my order has been dispatched?


For complete bike purchases, you can request for a 90% refund, for the rest of the items, you can request for a 95% refund on the purchase price excluding shipping, if you wish to return your order after it has been dispatched. Any costs incurred for return shipping will be deducted from the refund amount. The refund will be issued via the original method of payment, within 14 working days after we have received the original item(s) back.

You are not to send your goods back to us unless you have received written instructions from us to do so. We shall not be liable for any costs incurred if you do not adhere to the aforementioned.

Products will need to be unopened in their original and unused condition.

What is the warranty coverage for your bicycles and components?


For the terms and conditions of our warranty, refer to: https://sg.coastcycles.com/warranty/

How do you ship your products?


We ship all our Singapore orders via local couriers.

How are our bicycles packed and shipped?


Our bicycles are delivered fully assembled.

How quickly will my order be dispatched?


Your order will be dispatched within 3 to 7 working days upon confirmation.

How long will my order take to reach me?


Your purchases will be delivered to you, latest the day after courier pickup.

What payment methods do you accept?


For all orders within Singapore:

We accept cash and PayPal, Stripe, PayNow and Bank Transfer. For more details on PayPal, please refer to Paypal


For Paynow, please make payment to UEN: 201207655K

For bank transfer, Please make payment to:
Beneficiary Bank: Overseas-Chinese Banking Corporation
Beneficiary Name: COAST CYCLES PTE LTD
Swift Code: OCBCSGSG
Account Number: 641-814744-001

Please kindly indicate the order number provided in the transaction details and send us a screenshot of the transaction to: enquiries@coastcycles.com.

Can i pay for the goods in instalments (hire-purchase)?


OCBC, DBS & ATOME Instalment plans are available in-store.

  • Ordering
  • Delivery (In SG)
  • Payment

Do I need to register and set up an account to place an order?


No, you don’t need to. You can still purchase our products without setting up an account. However, we encourage you to do, so you can be updated on the latest news and promotions.

How do I check international shipping fees?


Select the product you wish to purchase and proceed to the checkout. On the checkout page, the shipping fee will be shown after you have entered the shipping address.

How do I know that my order has been placed successfully?


After placing your order, you will receive a confirmation e-mail. Please note that this does not mean that the order has been accepted. Your order constitutes an offer to Coast Cycles to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a separate e-mail. The contract between you and Coast Cycles will be in effect only when we send you the dispatch confirmation.

How do I track my order?


An e-mail will be sent to you with a tracking number. This will be done once your order has been dispatched.

How do I know if a product is in stock?


Products that are not in stock will be listed as “out of stock”.

Can I come to the shop to collect my order?


Yes, you can. Collection times are: Mondays to Fridays, between 9.00am and 6.00pm.
The address is: 54 Siglap Drive, Singapore 456176.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

Can I return my purchase?


You are not to send your goods back to us unless you have received written instructions from us to do so. Coast Cycles shall not be liable for any costs incurred if you do not adhere to the aforementioned.

Can I cancel my order?


You may cancel your order for any or all goods at any time within twenty-four (24) hours from the time that you have placed your order (regardless of whether you have received a dispatch confirmation). You do not need to give us any reason for cancellation your order but there will be a 5% admin charge for all successfully placed orders.

To cancel your order, you must notify us in writing by e-mail to enquiries@coastcycles.com with the following details of your order: Name, Address, Order number and Date of order. Once we have sent you a cancellation confirmation via e-mail, the amount debited to Coast Cycles will be re-credited via your original method of payment, within thirty (30) days of the cancellation confirmation.

How can I request for a refund after my order has been dispatched?


For complete bike purchases, you can request for a 90% refund, for the rest of the items, you can request for a 95% refund on the purchase price excluding shipping, if you wish to return your order after it has been dispatched. Any costs incurred for return shipping will be deducted from the refund amount. The refund will be issued via the original method of payment, within 14 working days after we have received the original item(s) back.

You are not to send your goods back to us unless you have received written instructions from us to do so. We shall not be liable for any costs incurred if you do not adhere to the aforementioned.

Products will need to be unopened in their original and unused condition.

What is the warranty for the bicycles and components?


For the terms and conditions of our warranty, refer to: https://sg.coastcycles.com/warranty/

How do you ship your products?


We ship all our Singapore orders via local couriers.

How are our bicycles packed and shipped?


Our bicycles are delivered fully assembled.

How quickly will my order be dispatched?


Your order will be dispatched within 3 to 7 working days upon confirmation.

How long will my order take to reach me?


Your purchases will be delivered to you, latest the day after courier pickup.

What payment methods do you accept?


For all orders within Singapore:

We accept cash and PayPal, Stripe, PayNow and Bank Transfer. For more details on PayPal, please refer to Paypal


For Paynow, please make payment to UEN: 201207655K

For bank transfer, Please make payment to:
Beneficiary Bank: Overseas-Chinese Banking Corporation
Beneficiary Name: COAST CYCLES PTE LTD
Swift Code: OCBCSGSG
Account Number: 641-814744-001

Please kindly indicate the order number provided in the transaction details and send us a screenshot of the transaction to: enquiries@coastcycles.com.

Can i pay for the goods in instalments (hire-purchase)?


OCBC, DBS & ATOME Instalment plans are available in-store.


PRODUCT FAQ

  • Buzzraw X
  • Buzzraw Pro
  • Buzzraw Classic

What is the weight of the Buzzraw X (Pedal Variant)?


21.4kg

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw X is “one size fits all”. It is able to accommodate riders from 1.50m to 1.85m tall.

Can accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Components

What is the weight of the Buzzraw Pro (Pedal Variant)?


21.9kg

Maximum carry weight


160kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Pro is “one size fits all”. It’s able to accommodate riders from 1.70m to 1.90m tall.

Can accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Components

What is the weight of the Buzzraw Classic (Pedal Variant)?


19.4kg

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Classic is “one size fits all”. It’s able to accommodate riders from 1.50m to 1.85m tall.

Can accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Components

  • Buzzraw X
  • Buzzraw Pro
  • Buzzraw Classic

What is the weight of the Buzzraw X (Pedal Variant)?


21.4kg

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw X is “one size fits all”. It is able to accommodate riders from 1.50m to 1.85m tall.

Can accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Components

What is the weight of the Buzzraw Pro (Pedal Variant)?


21.9kg

Maximum carry weight


160kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Pro is “one size fits all”. It’s able to accommodate riders from 1.70m to 1.90m tall.

Can accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Components

What is the weight of the Buzzraw Classic (Pedal Variant)?


19.4kg

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Classic is “one size fits all”. It’s able to accommodate riders from 1.50m to 1.85m tall.

Can accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Components